Rory and Dotty. One of them does most of the work.
You shouldn’t have to hold all of this on your own.
Most people don’t come to me because everything is running smoothly. Usually it’s because things have started feeling a bit too much.
The inbox that hasn’t been at zero in months. The website thing that’s been on the list since spring. Email going to spam and no one’s sure why. Admin spilling into evenings because there’s no other time for it.
That’s normally the point someone reaches out.
I’ve spent over twenty years in technical support and operations, the last twelve at SaaS companies in the UK and Finland. The job was always the same underneath. Something had gone wrong, someone was stressed about it, and I had to work out what was actually broken and fix it properly. Not patch it, not pass it on, fix it. I’m good at that, and I like doing it.
That technical background is why I called this business The Hybrid VA. Most virtual assistants do admin and stop there. When something tech goes wrong, you get sent off to find someone else. I do both halves of the job. The inbox and the diary and the admin, plus the DNS and the email deliverability and the website that’s acting up. One person, both halves.
I started this business part time in 2024 and went full time at the start of 2026. Same work, smaller businesses, fewer meetings.
What clients actually want, underneath the inbox and the website and the admin, is to stop thinking about it. To close the laptop on a Friday without a list running in their head. That’s the thing I’m really doing.
No overcomplicated processes, no corporate fluff, no pretending something needs three days when it can be sorted in an afternoon. Just practical support that actually sorts things out.